How to Raise a Complaint

Last updated: October 2026

We want every homeowner who reaches out to Aiken Roof Replacement to be treated fairly and honestly. If something went wrong, please tell us. This page covers how to complain and what happens afterward. It is a general template and is not legal advice.

What You Can Tell Us About

You can contact us about:

• Your experience when you called or contacted Aiken Roof Replacement
• The way your personal information was handled
• Anything on this website that seems unclear or wrong
• The conduct of a provider we connected you with

If the Problem Is With a Provider

Providers in our network are independent businesses. Each is responsible for its own estimates, pricing, work, warranties and customer service. If you have a problem with work on your home, the usual first step is to raise it with the provider directly and keep a written record.

We still want to hear about it. Feedback helps us keep the network honest, and providers who repeatedly fall short of our expectations may be removed. Aiken Roof Replacement cannot settle contract disputes, refund money for a provider's work or make decisions on a provider's behalf.

Making a Complaint

Email contact@roofreplacementaiken.com and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you would like

After You Write

We will confirm receipt by email, usually within a few business days. We will look into what happened, which may include contacting the provider. Then we will write back with what we found and any steps we are taking.

If You Are Still Unhappy

You can reply and ask us to take another look. You may also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. For concerns about licensed providers, your state's contractor licensing board may also be able to help.

Contact

Email: contact@roofreplacementaiken.com